Returns & Refunds.

For hygiene, safety, and compliance reasons, opened, used, tampered, or partially consumed vape products are final sale and cannot be returned.

• Opened e-liquids, cartridges, pods, coils, disposables, mouthpieces, and used devices are not returnable.
• Products missing seals, labels, packaging, serial numbers, or accessories may be refused.
• Items purchased from another retailer must be handled by that retailer.

We can review replacement or refund requests for eligible issues reported promptly after delivery.

• Wrong item received.
• Missing item from the order.
• Item arrived damaged in transit.
• Unopened item approved by support for return before it is sent back.

Email support@adultvapestore.com before sending anything back. Include your order number, the item name, photos of the package and product, and a short description of the issue.

Do not ship products back without written authorization. Unapproved returns may be refused or discarded.

Damaged, missing, or incorrect item claims should be submitted within 48 hours of delivery. Other eligible return requests should be submitted within 7 days of delivery.

Approved refunds are issued to the original payment method when possible. Bank or payment provider processing times may vary.

Original shipping charges, adult signature fees, carrier fees, and handling costs may be non-refundable unless the issue was caused by our fulfillment error.

Device defects may be covered by a manufacturer warranty. We may direct you to the manufacturer when warranty service is the appropriate path.